FAQ

What do we need to provide to Deo Silver to start the uniform production process?

You just have to send us a soft copy of your company logo as well as the product you have in mind to make. EG. Polo shirt with a logo in embroidery on left chest position.

What is the lead time for a sample?

Lead time is usually 5 working days upon receiving your order.

During the process of production, can I come over to the factory and view my order?

Yes, we base our production here in Singapore. Do give us a heads-up in advance before coming to our factory.

How long is the production process for bulk order?

Depending on the order size. The lead time will vary from 3 weeks to 7 weeks

If I require a special Pantone color code for my company shirts, are you able to make?

Custom dye to special Pantone color code requires a minimum order. Please enquire with our friendly sales representative.

What is the minimum order quantity to customize my order?

Depending on the design, if you wish to customize to your corporate colors, the minimum order is 80 to 100 pieces.

Does your recycled materials come with a special label or tagging?

Yes. Recycled materials are furnished with a special tag and certification of authenticity.

I have my logo as well as the design in mind. But I am a “visual” person. I need to see a mock up before confirming. Can u help?

Yes. Upon request, our artist will provide a visual mock up before we proceed with the sample production.

Will the sample be chargeable?

Samples are FOC, but if the order does not go through as planned, there will be an administration charge of $50.00 and a material costs charge for the sample.

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